Delivery - Guru same-day courier

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Community Guidelines

COMMUNITY GUIDELINES

INTRODUCTION

While technology helps ensure the speed, dependability, and safety of our service, people matter most to the Deliveryguru experience.

PROFESSIONALISM & RESPECT

Deliveryguru maintains a zero-tolerance policy regarding all forms of discrimination, harassment or abuse.

Non-discrimination

It is unacceptable to refuse to provide or accept services based on a person’s race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable Indian  law. This type of behavior can result in permanent loss of access to the Deliveryguru platform.

No inappropriate behavior

Customers and Couriers expect each other to act appropriately and respect boundaries. It is disrespectful to make derogatory remarks about a person or group. Furthermore, commenting on appearance, asking overly personal questions and making unwanted physical contact are all considered inappropriate behaviors. Anyone who solicits or engages in sexual conduct while using the Deliveryguru platform may lose future access to Deliveryguru. We encourage you to be mindful of other users’ privacy and personal space. Violence of any kind will not be tolerated.

Compliance with the law

Illegal substances and - unless explicitly allowed by law - open containers of alcohol are not permitted to be requested for delivery. This is against the law and a serious violation of Deliveryguru’s policy. Furthermore, Deliveryguru does not tolerate drug or alcohol use by Couriers while using the Deliveryguru app. If a Client believes a Courier may be under the influence of drugs or alcohol, please request that the Courier to cancel delivery request immediately and alert Deliveryguru Support at help Deliveryguru.in Deliveryguru prohibits human trafficking of any kind, including the commercial sexual exploitation of children, while using our app. anyone who engages in such activity may lose access to Deliveryguru.

Disabilities

Deliveryguru expects compliance with all state, and local laws governing the delivery of package with disabilities. Violation of these laws, constitutes a breach of the parties’ licensing agreement.

Following the rules

We require partners to keep documents up to date to remain active. Couriers, likewise, must maintain active payment information.

Couriers are responsible for guests traveling with them or anyone they request a ride for. It is your responsibility to ensure everyone adheres to Deliveryguru’s Community Guidelines.

Violations of this Community Guidelines could result in loss of your Deliveryguru Account. Please report any violations to Deliveryguru, we want to hear your feedback! Alert us and we’ll take action!

EMERGENCIES

If at any time you feel that you are faced with a situation that requires immediate emergency attention, please call the emergency service number in your area. Once all parties are safe and the situation has been handled by the authorities, please then notify Deliveryguru. We will assist and take appropriate action as needed, including cooperating with law enforcement.